- Guilt and shame
- Couple counselling
- Trauma and loss
About Carolyn
Carolyn Heap is an NCPS counsellor in the United Kingdom with six years of experience working directly with adults. She focuses on stress, anxiety, relationship and family concerns, and supports people dealing with self-esteem issues and life changes. Carolyn also lists guilt and shame among the issues she addresses.
Carolyn works with adults who carry past trauma, face relationship breakdowns, or are adjusting to major life shifts. She has experience with attachment difficulties and communication problems. She has also worked with people affected by divorce and separation and with those dealing with isolation and loneliness.
Her background includes long experience in local authority settings supporting children and families, though her current practice centres on adult clients. She has worked with couples as a certified couple counsellor and is training in Relational Life Therapy to broaden how she supports relationship distress.
Carolyn aims to help people name and understand painful feelings such as guilt and shame. She encourages clients to recognise their strengths and to talk through how past events connect to present difficulties. Sessions involve practical conversation and reflection rather than technical jargon.
She has an interest in increasing men’s access to counselling and has supported people through services such as the LADZ App. People considering working with her are asked to complete the standard intake steps before the first session.
How therapeutic approaches and online sessions fit together
Carolyn uses evidence-based therapeutic techniques to address relationship distress and trauma-related issues. One approach she uses focuses on understanding attachment and how early relationship patterns affect current interactions; this helps people see why they repeat certain behaviours and how to change them. Another approach looks at emotional processing for past hurts and shame, helping people to name feelings and make clearer choices in relationships and daily life.Finding the right approach is treated as a collaborative process. The therapist will discuss goals and preferences with each person and adapt the way she works based on what the client needs. That might mean trying different methods over several sessions to find the best fit.
Confirm the available session options before booking, as formats are not specified here. Many people find remote sessions easier to fit around work and family life, allow shorter check-ins when needed, and reduce travel time. Online work can make it simpler to maintain continuity through life changes while still focusing on practical steps and conversation about guilt, shame and relationship concerns.
Areas of expertise
Primary focus
Additional focus areas
Experience
6+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What kinds of issues does she help with?
She works with stress, anxiety, relationship and family concerns, plus self-esteem and coping with life changes. Guilt and shame are listed among her focus areas.
How does she approach guilt and shame?
She helps people talk through painful feelings and links between past events and current struggles. The focus is on recognising strengths and practical reflection rather than labels.
What experience does she bring?
She has six years of experience working with adults and a longer history in local authority settings supporting children and families. She has also worked with couples and with situations involving domestic abuse.
What are her credentials and where is she based?
She holds NCPS and practises in the United Kingdom.
Does she offer sessions in other languages?
Sessions are offered in English.
Can people outside the UK work with her?
International clients are not currently accepted.
How are sessions charged?
Cost varies by location and sessions use a subscription that can be cancelled at any time.
How do I begin working with her?
Select the See online therapy options button, complete a short matching questionnaire, and schedule a first session.
Online talk therapy is not emergency care. If you are in danger or thinking about harming yourself, use the crisis numbers.